Our terms, set out clearly.

The services offered under the name App Detailing are provided by Auto Ventura S.à r.l., a private limited company (société à responsabilité limitée) under Luxembourg law, with its registered office at 9, Rue d'Olm, L-8281 Kehlen, Luxembourg, VAT number LU34889919.

The App Detailing studio is located at 4, Op De Leemen, L-5846 Fentange (Hesperange), Luxembourg. Contact: [email protected] · +352 691 548 249 · +352 691 115 843.

Any service ordered under the App Detailing name is contracted with Auto Ventura S.à r.l., the sole contracting party. Only quotes, invoices, gift vouchers and appointment confirmations issued by Auto Ventura S.à r.l. are binding on it.

These general terms and conditions apply to every booking, quote request and service carried out by the App Detailing studio, whether concluded online, by phone, by email or on site. They apply to private and business customers alike; rules specific to consumers are identified as such.

By booking, accepting a quote or leaving your vehicle with us, you confirm that you have read and accepted these terms. The applicable version is the one in force on the day of your booking or of your acceptance of the quote.

These terms prevail over any other document, unless specifically agreed in writing between you and us.

The studio provides vehicle care and protection services, including:

• interior and exterior cleaning, maintenance packs;
• paint correction and polishing;
• ceramic coatings;
• paint protection film (PPF) installation;
• wrapping and customisation;
• wheel repair and body kit fitting.

Descriptions, photos and durations shown on the website are indicative. The result of a service depends on the original condition of the vehicle (clear coat, previous repairs, wear, contamination): we undertake to apply all our expertise and to use professional products, which constitutes an obligation of means.

You build your appointment by selecting your vehicle category, one or more services and, where applicable, extras. You are responsible for the accuracy of the information you provide (contact details, vehicle, size category, any particular condition).

The appointment is confirmed once the deposit is received. A confirmation email summarising the date, services, total price and deposit paid is then sent to you. Without payment of the deposit, no slot is reserved.

Some services — PPF, wrapping, and any service that depends on the condition of the vehicle — cannot be booked directly: they require a prior quote (see below).

If you prefer to book without paying online, you can contact us by phone; the deposit and cancellation conditions remain the same.

A quote is drawn up based on the information and photos you send us. Unless stated otherwise, it is valid for 30 days from the date it is sent.

A quote is accepted by clicking “Accept” in the link received by email, in writing, or by paying the deposit. Acceptance constitutes an order for the services described, at the stated price.

If inspecting the vehicle at the studio reveals a condition different from what was presented (damage not visible in the photos, previous repairs, a larger surface), we will offer you a revised quote before starting any work. You are free to decline it; only work you have accepted is invoiced.

Prices are shown in euros, all taxes included (Luxembourg VAT of 17% included). They depend on the vehicle size category and the services chosen. The applicable price is the one displayed at the time of booking or stated in the accepted quote.

A surcharge may apply if the vehicle does not match the declared category or is in exceptional condition (large amounts of pet hair, sand, mould, tar, heavy residue). We always tell you about the surcharge and its amount before carrying out the work; without your agreement, we carry out the originally planned service as far as possible.

We may change our prices at any time; appointments already confirmed and quotes already accepted are not affected.

Every online booking requires a deposit of 50% of the total price, paid by card via Stripe. Payments are collected by Auto Ventura S.à r.l.: this is the name shown on the payment page and on your bank statement. We never receive or store your card details.

The deposit is deducted from the final invoice. The outstanding balance is payable at the studio when you collect the vehicle, by card, bank transfer or via the payment link sent with the invoice.

For business customers with an account, invoices are payable within 7 days of their date, unless otherwise agreed.

Any late payment bears interest at the statutory rate after formal notice. For business customers, late payment interest under the amended Luxembourg law of 18 April 2004 on payment terms and late payment interest applies automatically, together with a fixed recovery fee of €40.

• up to 48 h before the appointment: the deposit is refunded in full to the payment method used, within a few working days;
• less than 48 h before the appointment, cancellation is no longer possible: the appointment stands and, if you do not show up, the 50% deposit is retained as compensation, since the slot was reserved for you and turned down for other customers;
• arriving more than 30 minutes late without notice may be treated as a no-show if the service can no longer be completed that day.

These rules apply without prejudice to the consumer right of withdrawal described below.

To reschedule an appointment, contact us as early as possible: rescheduling requested more than 48 h in advance is free, and the deposit is carried over to the new date. Within 48 h, the appointment can no longer be moved.

If you are a consumer and book at a distance (online, by phone or by email), you have 14 days from the conclusion of the contract to withdraw, without giving any reason, in accordance with Articles L.222-9 et seq. of the Luxembourg Consumer Code.

By choosing an appointment that falls within this period, you expressly ask us to start the service before it ends. If you withdraw before the service starts, the deposit is refunded in full within 14 days, to the payment method used.

You acknowledge that you lose your right of withdrawal once the service has been fully performed. If you withdraw after it has started, you remain liable for an amount proportionate to the service already provided.

To exercise this right, send us a clear statement by email to [email protected] or from your customer area. You may use the model form at the end of these terms, but you are not required to.

The right of withdrawal does not apply to contracts concluded at the studio, nor to business customers.

You confirm that you own the vehicle or are authorised by its owner to leave it with us. The vehicle must be covered by valid insurance.

Please drop off the vehicle at the agreed time, emptied of personal and valuable items. We are not liable for items left inside, unless we are at fault.

On arrival, we draw up a condition report of the vehicle, with photos, which we can share with you. Pre-existing damage (scratches, chips, damaged wheels, clear coat defects) is recorded.

The durations given are estimates. We let you know if the condition of the vehicle requires more time; a reasonable overrun does not give rise to compensation.

The vehicle must be collected on the agreed date, during opening hours. More than 3 working days after our notice that the work is complete, and after an unanswered reminder, storage fees may be charged.

Under general law, we may retain the vehicle until full payment of the amounts due for the services performed (right of retention).

Some services reveal or are affected by the prior condition of the vehicle, over which we have no control. We cannot be held liable for:

• defects revealed by cleaning or polishing (deep scratches, touch-ups, chips, worn or non-factory clear coat);
• paint or clear coat lifting when removing a film, wrap or stickers from a resprayed, poorly prepared or weakened surface;
• stains, odours or discolouration that do not come out despite appropriate treatment;
• mechanical or electrical faults unrelated to our work.

If we find during the work that a step poses a risk to the vehicle (for example, clear coat too thin to polish), we stop and consult you before continuing.

We invite you to inspect the vehicle with us when you collect it. Any visible defect must be reported on the spot or within 48 hours at the latest, with photos, to [email protected]. We examine every complaint in good faith and, if it is justified, redo the work free of charge.

Consumers in any event benefit from the legal warranties provided by the Luxembourg Consumer Code and Civil Code, which these terms do not limit.

A service performed and accepted is not refunded, except for an acknowledged defect that we are unable to correct.

The vehicle is in our care for the duration of the service, and we look after it with professional diligence.

We are not liable for indirect damage (immobilisation, loss of use, rental costs), except in case of gross negligence or wilful misconduct. For business customers, our liability is further limited to the amount of the service concerned.

Nothing in these terms limits our liability for personal injury, gross negligence or wilful misconduct, nor the rights the law guarantees to consumers.

We photograph vehicles on arrival and during the work, for the condition report and follow-up. We may also publish photos or videos of our work on our website and social media, with number plates hidden and without any data identifying you.

You can refuse publication at any time, before or after the service, with a simple message: the content concerned is then removed.

The customer area lets you follow your appointments, invoices and vehicles. You are responsible for keeping your password confidential and for actions carried out from your account.

You can ask for your account to be deleted at any time; invoices are kept for the period required by law.

We may suspend an account in case of fraudulent use, clearly false information or abusive payment disputes.

If you disagree with something, please contact us first: we always look for a direct solution. Disputing a payment with your bank without contacting us first, for a service performed or a deposit retained under these terms, may lead to suspension of your account and refusal of future bookings, without prejudice to our right to recover the amounts due.

Your data is processed by Auto Ventura S.à r.l. to manage your appointments, quotes and invoices, in accordance with the GDPR. Details — data collected, retention periods, recipients and your rights — are set out in our privacy policy.

The App Detailing name and brand, the logo, and the texts, photos, videos and graphic elements of the website are the property of Auto Ventura S.à r.l. or used with permission. Any reproduction or use without prior written consent is prohibited.

Neither party is liable for a failure caused by force majeure within the meaning of Luxembourg law (natural disaster, fire, flood, general outage, decision of the authorities…). The appointment is then rescheduled or, failing that, the deposit refunded.

These terms are governed by Luxembourg law.

In the event of a dispute, please write to us first at [email protected]: most disagreements are settled this way. If you are a consumer and no solution is found, you can refer the matter free of charge to the Luxembourg National Consumer Mediation Service (mediateurconsommateur.lu).

Failing agreement, the courts of Luxembourg have jurisdiction, subject to mandatory rules protecting consumers, who may also bring proceedings before the court of their place of residence.

If any clause of these terms is declared void or unenforceable, the other clauses remain in force.

These terms are available in French, English and Portuguese. In case of any discrepancy, the French version prevails.

We may amend these terms at any time; the version applicable to your appointment is the one in force on the date of your booking or of your acceptance of the quote.

Complete and return this form only if you wish to withdraw from the contract: